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SHIPPING

Shipping is charged at $20 per case (12 bottles), or part of, Australia wide.

International shipping is available. Please email [email protected] or call +61 8 9755 2583 and we will arrange a quote for you.

SHIPPING DAMAGES & RETURNS

If your wine does not arrive within 10 working days of your order being received please email [email protected] or call +61 8 9755 2583.

On the rare occasion that incorrect goods are delivered, shipping damages are incurred or your wine does not arrive in a satisfactory condition, we will fully refund or replace the bottles concerned, including return shipping costs, providing they are returned unopened within one month of delivery.

CHANGES TO YOUR ORDER

If after completing your transaction, you would like to make a change to your order, please contact us immediately by sending an email to [email protected] or call +61 8 9755 2583 between 10am-5.00pm weekdays, AWST.

PRIVACY POLICY

House of Cards Margaret River Pty Ltd is committed to respecting the privacy of your personal information. This Website Privacy Notice explains our policy for dealing with personal information that we collect through our website www.houseofcardswine.com.au

Throughout this Policy, we refer to your “personal information” which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Personal information includes details including your address.

Information collected

The information about you which we may collect through the Websites includes:

  • information collected when you join our on-line wine club and on-line newsletter which will include personal information such as your name and contact details;
  • the content of electronic forms you submit via the Websites, requesting us to provide services or information, or take actions, for example  becoming a member of the wine club
  • any messages or comments you submit to us via the Websites, eg. through an email or “Contact Us” form;
  • information collected when you purchase wine on-line

You may browse some information-only areas of the website without providing any personal information, however we may not be able to provide the full range of services through the website if we are not provided with the information outlined above.

In common with many commercial websites we may also collect aggregated information which tells us about visitors to the Websites but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of the website are most commonly accessed. This information is used by us to help to administer and improve the website.

Use and disclosure of information

We may share personal information with other organisations with whom we have co-promotional arrangements (and any third parties used in administering those arrangements). We may also share personal information with other service providers including organisations that assist us by providing archival, auditing, consulting, mailhouse, delivery, technology and security services.

In addition to providing our services and information to you, we may use or disclose personal information that we collect about you:

  • for the purposes for which it was collected;
  • where you have consented to the use or disclosure;
  • to maintain our relationship with you;
  • to the extent that we are required or authorised by law to do so.

We may also use your personal information to keep you informed of our services, events, developments and other matters. If you do not wish to be contacted for those purposes, please let us know using the contact details set out below. We aim to provide you with information and invitations that we consider may be of interest or relevance to your business.

Security

We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.